Return & Refund Policy

he Service Policy

Likeshoppe's return and refund policy is valid within one month of package delivery. Requests submitted after this period will not be eligible for the Return and Refund Policy. Upon submitting an after-sales application, please provide our customer service team at care@likeshoppe.com with photo or video evidence to support your request. This will enable us to process your return efficiently.

 Return without Reason

When you receive your package and decide you no longer want it, you may be eligible for a partial refund if we approve your return and refund application.

Please note that you will be responsible for paying a 55% restocking and repacking fee based on the order price, as well as the return shipping cost.

We will issue a refund once we receive and inspect the returned item and confirm it is in good condition.

Please also note that we reserve the right to refuse the return and refund request.

 Out of Stock

When your order is out of stock, our customer service will contact you promptly.

They will inquire whether you prefer to wait for the product to be restocked, exchange for an alternative product, or receive a full refund.

You have the option to choose the solution that best suits your needs.

 Failure to Restock and Delayed Order Shipment

Your ordered products are currently out of stock, but our suppliers are replenishing their inventory. You agreed to wait for the estimated shipment time. If your order still cannot be shipped, you're eligible for a full refund plus 5% of the order price as compensation.

Received Wrong Item

Mistakes happen. If you receive the wrong products, please send photos or videos as proof to care@likeshoppe.com

If you do not wish to keep the products, we will provide a shipping label for you to return the goods.

Once we receive the returned goods, we will ship the correct product you ordered.

Once you return the wrong products to us in good condition, we will issue the full refund. We will cover the return shipping fees.

 Partial Items Shipped

When you receive your package and discover that a part of the product is missing, please immediately take photos and send them to care@likeshoppe.com to request shipment of the missing item or a refund.

You may choose to keep the products, in which case our suppliers will issue a refund based on what you received.

Alternatively, you can return the products in good condition for a full refund, with return shipping fees covered by us.

 Payment Issue

If you are accidentally charged more than your order total, please contact our customer service team as soon as possible at care@likeshoppe.com

We will promptly refund any excess charges that were made in error.

Wrong Shipping Address

If you accidentally submitted the wrong address when placing your order, please contact us immediately care@Likeshoppe.com to modify your shipping address.

You will be responsible for paying any modification fees requested.

If the products go missing during transport, you can request that we reship new products to your corrected address, at your own shipping expense.

Alternatively, if the products are successfully returned to our suppliers' warehouse, you can request that they be shipped to your correct address, again at your own shipping cost.

Additionally, you have the option to cancel your order, but please note that you will only be eligible for a half-refund of your order price.

Shipping Label Created but no Updates

If you receive a tracking number from us but observe no movement or updates when tracking on the logistics website, and the shipping status remains 'pre-shipment' (logistics carrier awaiting item) for more than 3 business days (calculated from the time stamp on the logistics website tracking information), you are eligible for a full refund.

Please note that this clause is invalid during special time periods such as holidays (e.g., Black Friday, Christmas), COVID-19, snowstorms, etc.

We will have a separate clause for Special Time/Period Return & Refund Policy.

Sent but not Received

If the estimated shipping time exceeds 10 days and you have not received your products, you may contact us, care@likeshoppe.com to request after-sales return and refund service.

Our suppliers will either reship the products or issue a full refund, whichever you prefer.

 Logistic Timeout

If the estimated shipping time exceeds 10 days (excluding special time periods such as Holiday Black Friday, Christmas, COVID-19, snowstorms, etc.) and your package has not been delivered (tracking shows no delivery on the logistics website), you can contact us care@likeshoppe.com for a full refund and 5% of the order price as compensation.

If your order was delivered but the estimated shipping time exceeded 10 days, you must receive your order and contact us immediately to request 5% of the order price as compensation.

You also have the option to return the products in good condition for a full refund, with return shipping charges paid by us.

Please note that if you request a refund due to the estimated shipping time not exceeding 10 days and the order was never delivered, you are eligible for a full refund.

We will declare special time/period return & refund policies on our website and emails.

 Products With Quality Issues

When you receive your package and discover products with quality issues, please contact our support team at care@likeshoppe.com and provide photos or videos as proof to request after-sales service.

In this case, we will issue a 100% refund to you after you return the products in good condition.

Alternatively, if you choose to replace the products, please return the products with quality issues to our supplier's warehouse first. 

Once the goods are received and inspected, the replacement products will be shipped.

If you receive a broken product, please submit an after-sales application and send proof to care@likeshoppe.com including a photo or video, within 5 days of delivery. We will either replace the product or issue a full refund.